How to Cancel a Walmart Order: A Step-by-Step Guide

Ordering online from Walmart is fast and convenient - but it also makes it easy to click the wrong item, choose the wrong seller, or change your mind after checkout.

The good news is that many Walmart orders can still be canceled in just a few steps. In this guide, you’ll learn exactly how to cancel your order, what to do if the cancellation button isn’t available, and how to get your refund as quickly as possible.

Quick Answer: How to Cancel a Walmart Order

If your Walmart order is still in the “Placed” or “Processing” stage, you can usually cancel it in under a minute. Go to Account → Purchase History, open the order, and click Request cancellation. Walmart will confirm whether the cancellation was accepted by email.

Can You Cancel a Walmart Order?

The short answer is yes.

Before you try to cancel, it helps to quickly check your order status. If your order is still processing, cancellation usually works instantly. If it’s already preparing for shipment or marked as shipped, the cancel option may disappear - and returning the item after delivery becomes the next best option.

Most Walmart orders can be easily canceled without too much hassle. However, things aren’t always so simple. Depending on when you decide to cancel your order, you may not be able to.

Once the item is getting ready for shipment, the chances of you being able to successfully cancel the order drop. Thankfully, most cancel requests are accepted without issue as long as the cancellation happens within the hour.

Things become a lot muddier when you take curbside pickups and third-party sellers into account. In some cases, you may not even get the chance to cancel the order thanks to the seller being quick and efficient.

The worst case scenario is that your request is ignored. Thankfully, there are ways to get around all these issues. For example, you could contact Walmart customer service or even just wait for the package to arrive in order to request a refund. In the vast majority of cases, however, canceling an order is easily done within the Walmart website.

Why Should You Cancel Your Walmart Order?

There are a lot of reasons to cancel an order. Finding a better deal on another site or even just from a different seller, for example, is a popular reason for many online shoppers. Other times the seller you bought the item from may decide they don’t want to let go of the item. They may ignore the order you placed and refuse to ship the item in a timely fashion while still keeping your hard earned money. And sometimes, the order may have been nothing more than an accidental click.

No matter what reason you have for canceling an order, it’s important that you make a decision as soon as possible. Once the item is on the way, the chances of a successful cancel are gone.

How To Cancel Your Walmart Order

Unlike many other sites, Walmart makes it very easy to cancel an order. The process is also the same on both the Desktop site and mobile app with only minor changes. Let’s go over each step you need to take in order to quickly cancel a Walmart order.

Canceling a Walmart Order: A Step-by-Step Process

1. Log Into Your Account – Before anything else, make sure that you are logged into the same account that you used to place the order.



2. Open Purchase History – After logging in, click the account button in the top right corner of the screen to open additional options. Go into “Purchase History” to get a list of all your orders.



3. Find the Order You Wish To Cancel – Once you’ve found the order you wish to cancel, open the order by clicking on “View Details”.



4. Click “Request Cancellation” – At the bottom of the order details, you should see a link to request cancellation of the order. No need to fret, a single click and the order should cancel automatically.



5. Check For Confirmation – If everything has gone according to plan, the page should update and you’ll soon get an email telling you whether the order was successfully canceled or not.

What Happens After You Request a Cancellation?

After you click Request cancellation, Walmart may show a confirmation on the page and send you an email update. In many cases the order is canceled right away, but sometimes it can take a few minutes to process - especially if items are coming from different warehouses or sellers.

”Request Cancellation” isn’t Available

In some cases, the “Request Cancellation” button may not be available.

If you don’t see the cancellation option, the order is usually already being packed, shipped, or handled by a third-party Marketplace seller. In this situation, Walmart may not be able to stop the shipment in time - even if you ordered only a short while ago.

Your best move is to act quickly: check the order status, look for any seller or shipping details, and contact Walmart support as soon as possible. If the order can’t be canceled, you can still return it after delivery to get your refund.

Pickup and Marketplace Orders Can Have a Shorter Cancel Window

Pickup orders and Marketplace orders sometimes move faster than standard shipped items. For pickup orders, your cancel window may be much smaller because the store can start preparing your items almost immediately. For Marketplace purchases, the seller controls shipping speed, which can reduce the time available to cancel.

This usually means that the item is getting ready to (or already has) shipped. In some cases, you may be able to still request a cancellation by directly contacting Walmart customer support.

Most of the time, however, there is very little that you can do until the package arrives.

Depending on why you wanted to cancel the order, you may still have other options that you can try. If the order is still in processing, for example, it’s possible to edit the order.

Editing a Walmart Order

If you only wish to change the delivery location or name on the package, there is no need to cancel the entire order to do so. The same also applies if you only wish to add or remove items from the order. Both the Walmart website and the mobile app allow you to easily edit any order that is still getting processed.

Doing so is similar to canceling an order. Once you’ve found the order you wish to change, simply press the “Edit Items” button instead. From here, you’ll be able to edit various parts of the order such as the quantities of items. Depending on what you ordered, you may even be able to adjust others things like allowing substitutions or choosing an alternative store location or time slot for pickup.

Sometimes, canceling the order is the only option you have. If you missed the window to do so, however, there is still hope to get your money back.

Returning a Walmart Order

Walmart has a generous return policy that allows you to return any purchased item for a full refund. Depending on how you purchased the item, you may be able to take it back to the store. Otherwise, you will need to ship it back. Luckily, Walmart makes the process extremely easy in both cases.

Like usual, find the order you wish to return and click on the button to return the item. From here, you may get an option to choose to either return it directly to the store or return it by mail. Choose the option that is most convenient for you.

If you’re returning the item by mail, you’ll need to print out the return label and attach it to the package before taking it to your preferred mailing service. If you’re returning it to the store, you will instead receive a return barcode that you can directly show to customer service at your local Walmart in order to get your return.

Frequently Asked Questions

Why Did Walmart Cancel My Order?

Walmart may cancel an order if an item goes out of stock, there’s a payment issue, or the seller can’t fulfill the order. If this happens, check your email and payment method to confirm whether a refund was started automatically.

What if I Canceled the Wrong Order?

If the order was canceled successfully, you may need to place it again. If it’s still showing as “cancellation requested,” you can try contacting Walmart support to see if it can be stopped or reversed.

What if I’m Using the Walmart Mobile App?

The app layout may look different, but the steps are usually the same: open your order in Purchase History and look for the cancellation option in the order details.

How Do I Cancel a Pickup Order?

Pickup orders can sometimes be canceled using the same steps, but the time window is often shorter because the store may begin preparing the order quickly. If you don’t see the option, contact support right away.

How Long Do I Have to Cancel an Order?

The cancel window depends on the item, shipping speed, and whether it’s sold by Walmart or a third-party seller. In general, cancellation is most likely to work within the first hour — but the sooner you request it, the better.

Can I Cancel a Walmart Order as a Guest?

If you placed an order without logging into a Walmart account, you may still be able to manage it using the order confirmation email or order lookup tools. If you can’t access cancellation options, contacting support or returning the item after delivery may be the fastest solution.

Getting Your Money Back

How Long Does a Walmart Refund Take?

If your cancellation goes through successfully, Walmart will typically start your refund automatically. The time it takes for the money to appear in your account depends on your payment method and your bank. Some refunds show up quickly, while others may take a few business days — so always keep the cancellation confirmation email for reference.

Walmart, like most major online retailers, offers a lot of convenience when it comes to online shopping. However, with an increase in third-party sellers, it can be easy to accidentally order from the wrong seller. Thankfully, canceling a Walmart order is an easy and pain-free process.

To make the process as easy as possible, remember:

• Cancel an order as early as possible.
• Make use of the edit order feature
• If you miss the cancel deadline, return the order

By following these simple steps, your Walmart order cancellation will go smoothly. No matter what, however, it’s essential that you make a decision as quickly as you can. The longer you wait, the longer it will take to get your money back.

Walmart Order Cancellation Checklist

• Cancel as soon as possible from Purchase History.
• If you don’t see the button, check the order status and contact support.
• If the order ships, start a return after delivery.
• Save the confirmation email until your refund is complete.